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'The server is not powerful enough to convert video'

February 4, 2016, 3:57 am
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I have just bought the DS216play and transferred all data onto new WD Red HDD's. The data includes a large number of mp4 video files, varying between SD, 480,720 and 1080p predominantly AAC. When trying to stream/play video files the large majority (of lower resolution files) do not play. Instead I get the message "The server is not powerful enough to convert video'.

Within Plex settings the Player for Local Quality is set to original. My old WD MyCloud continues to play all of the mp4 files without any problem. Is this an issue with the DS216play or with Plex software for this NAS? Any advice/support would be greatly appreciated.

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PMS - Unable to Find Media Server

March 11, 2017, 7:12 pm
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Hi All, I had installed PMS on Synology DS216+II NAS, and was using without any issues. However, due to an issue, i had to format the HDD i had installed on the NAS. So, everything was removed as part of the format, and I had reinstalled DSM6.1 with the latest update. Post this, I had installed the latest version of PMS 1.4.3.3433-03e4cfa35, downloaded from Plex website.

Post this, I am unable to find the PMS listed in plex web portal (http://:32400/web). Referred to the multiple resolutions posted in this forum, and tried to uninstall / reinstall; stop/restart PMS app; Deleted Preferences.XML file and tried. Nothing worked.

Checking the logs, an error as '"response": "<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n\n"' is recorded. Not sure what should be the resolution. I had deleted my Plex login, and trying to find the DSM in the new Plex login created.

Attaching logs for reference. Could anyone help please.

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Synology DS216+II, will it work?

July 7, 2016, 12:59 am
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Hi,

I'm looking to upgrade my current NAS (ReadyNAS 2 Ultra Plus) to a DS216+II.
Plex Media Server is running fine for my needs on the ReadyNAS (streaming to Apple TV/iPad).

But after reading a bit, I'm getting a tad confused about wether or not I will have at least an equal or better experience on the DS216+II.

If there's anyone here who could shine a little light on my concerns regarding Plex Media Server and the DS216+II.

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Devices cannot connect post Windows 10 update around 1 April 2017

May 1, 2017, 9:26 am
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Current Version of Windows 10 is 1703 and Build is 15063.250
Just before I left on holiday for a month on 2nd April Windows 10 was updated and PLEX "stopped working" - I came back today and tried to get it back up and running, thinking that it would just be the Windows Firewall blocking connections since I can access the library through the browser the server is running on. However even when I switch off the Firewall altogether, I still cannot connect from iPad or ATV 4 - any suggestions guys?

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DS916+ not powerful enough for Plex with Subtitles :(

May 1, 2017, 8:04 am
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I have Plex running on my DS916+. I have a number of 1080p video files in MKV format with PGS subtitles. When I attempt to play these, Plex wants to transcode the video to burn the PGS subs in (they're only for forced subs). This maxes out the CPU on my 916 and eventually i get the "your server is not powerful enough..." message and stuttering video.

This is just ridiculous. If Plex would just use the HW transcoding capability of my NAS it wouldn't happen. Or if the Plex client did the PGS burn, it would also be fine. But as it is, this setup just doesn't work for me.

Any update on when/if Plex will support HW transcoding on the DS916+ ??

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synology ds416play - hardware transcode

May 1, 2017, 10:55 am
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Hello,
I have a synology ds416play. Why transcoding hardware is not supported by plex media server? Will it be in the future?

Thanks

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Plex Changes Music Album's

May 2, 2017, 7:01 am
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I've got free Plex on my Synology where I have my vast music collection. I also have my music collection on my PC where i have my Sonos linked to it. Both exactly the same and my Sonos app picks up both my desktop and the Plex on the Synology.

I use tagscanner to name albums and make changes.

The problem I have is some of the albums I put onto my Synology Plex does it own thing and has changed names of albums and joined similar albums together and renamed etc.

Sonos sticks to what the albums are in their folders. Problem with Sonos is there is a limit on the number of songs you can have hence why I have the Plex on my Synology.

Any ideas of how to fix this or if it's a issue with free Plex.

Thank you in advance.

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DSM 6.1.1 15101-2

May 2, 2017, 5:41 am
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A good server synology running on remotly and 4K content

May 2, 2017, 9:27 am
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Hello everyone

Atm i Got ds414 that NOT trancoding and im using nividia sheid

I was wondering if there any good synology that can run on remotely for 4 pol and 4K content and 1080p. and do subtiles too

Cause my current server is strugging Big time

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Remote Access not working on Synology DS416play

May 2, 2017, 2:34 pm
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Hi... Plex Remote Access issue here.

I have two plex servers on my network, a Synology DS416play and a Mac mini. Both are configured for Remote access. Both use port forwarding, configured in my router. Each server has its own external port, and each has its own external port configured in Settings / Remote Access / Manually specify port. UPNP is disabled in my router.

The mac mini is visible to Plex outside my network. The DS416play is NOT.

When I initially enable Remote Access in Synology, the indicator goes green, then it immediately turns to red.

I thought maybe it was a IPv6 issue, so I disabled IPv6 on my DS416play. I also verified that the DS416play's IP address appears in the list of connections shown by my router.

I have heard some rumours that IPv6 might cause problems for Remote Access. In case it matters, my ISP is a dual stack, showing iPv6 and IPv4 at whatsmyipaddress dot com. However, this does not seem to be an issue for the Plex server on my Mac mini.

I am using manual port 32405 and have ports 32400-32414 open in my DS416play firewall.

Anybody have any thoughts on how to troubleshoot this?

Thanks in advance.

Cheers,
Dave.

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Continue watching / watched status over multiple accounts goes wrong

February 28, 2017, 12:33 pm
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Hi All,

So i've had this problem since day one as i can remember, my current setup is the following:

Synology DS1815+ (DSM 6.1-15047)
Running Plex Pass server Version 1.4.2.3400
Logged in with my own account: (User A)
Shared with User, B,C & D. (all have their own account and added as a friend to with i share my library with.)
All users use their Apple TV 4 to watch video from my server (over the internet not locally), some use their iPhones to stream.

When another user watches a show or movie it shows up in my "Continue watching" section and i've noticed that movies get marked as "watched" as well on my account and show up on "On Deck" when other users have seen it.

This is not supposed to happen according to the twitter feedback i got from @Plex but i've had this as long as i can remember.
Is this a bug in the Synology server version or something i have to enable/disable to fix?

Thanks!

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plex app can't find the server

September 17, 2016, 4:20 am
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Had plex server running on synology 1815+
Lost the connection to the server some time in August already.
I ran the app from Synology, it just could not find a server.
Ended up re-installing plex media server on NAS.
Later on found out the local IP address of the NAS had been changed, which might have been the reason.
So changed the local IP back to the original.
Now with the latest version of plex installed and running, still the same issue - can not find server.
I'm logged in in the app and the server does not show up. Not locally, not through plex website.
What am I missing?
First installations have always been so easy, but when changing the hardware and having a couple of plex accounts it becomes complicated.
Another example:
I have 2 synology NAS drives, both running its own plex server on one plex pass account.
When running plex app on one of the NAS drives, it was showing both servers(one local and one indirect)
Then I signed out of local server.
Now I see only indirect server and local not showing up anywhere, can't find where I could log back into it or where I could tell the app - Hi mate, here is one more server running.

Any help would be appreciated.
edit:
DS1815+
DSM 6.0.2-8451 Update 1
plex 0.9.16.3.1840-cece46d

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SYNOLOGY NAS Running PLEX and ALEXA to Control

May 3, 2017, 10:08 am
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Hi There,

Im having a nightmare trying get this all working and Im going round in circles, has anyone else got a Synology Disk Station that is running PLEX and is able to control it by ALEXA ?

My Synology is a RS815 and I have an Amazon Echo all on the same network but they don't seem to be able to play together

Cheers

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"Failed to run the package service" Struggle...

May 3, 2017, 11:04 am
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Hello all

After having tried to resolve this for a few months on my own now I finally have the time to post here for some help. I get the "Failed to run the package service" on my nas and it used to work perfectly before I upgraded.

Here is some info:

  • Plex version: PlexMediaServer-1.5.5.3634-995f1dead-arm7.spk
  • DSM version: DSM 5.2-5967 Update 2
  • NAS model: DS215j
  • Plex logs do not appear in Plex/Library/Application Support/Plex Media Server/Logs/

Open to any ideas and recommendations, I can't live without plex it is my favorite piece of software of all time :'(

Many thanks!

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Changed password and now lost Server in server list

February 12, 2017, 12:45 pm
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All

I changed my password as somebody was using my account and thought well change it. I changed it and restarted the package on the Synology but now the server is not in my list anymore when i log in on the local URL directly.

Any assistance would be greatfull

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Hard drives thrashing non stop

May 3, 2017, 1:54 pm
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I have done a reset clean install of Synology OS and installed only Plex. My volume in Resourse Monitor is running @ 98% utilization. If I shut Plex off in Package Center it immediately drops to 0%
I've tried to set up the server so very little is happening for maintenance. Only run from 11PM to 6AM and Only run a partial scan. I just don't know what else to do so I'm turning to the Plex Gods for help.
Also, I have nothing indexing in DSM.

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Transcoding audio on high bitrate files leads to constant buffering

May 4, 2017, 11:52 am
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I've been using Plex flawlessly on small files for my kids (I make 720p rips of kids movies). In the long run, I'd like to put my entire Blu-ray collection on my Synology in untouched format, so I figured I'd experiment with playing some Blu-ray remuxes.

Whenever I have a high bitrate file (say over 20 mbps) AND PMS has to transcode the audio, I run into constant buffering (as in, every few seconds). This happens on my 2016 Samsung Tizen TV and when using Plex Web in Firefox (both of which require transcoding audio). There are zero problems when using the Plex app in Windows, because it's direct play all the way.

I have tried multiple files, so it's not a single file problem. It's not a network issue, as direct play works. I have used both WiFi and hardwired (all of this is internal in my house). It's not the TV as the PC with Firefox has the same issue.

To reproduce the issue, I can take any 20+mbps file with DTS, DTS-ES, DTS-MA, etc audio that requires transcoding, and I will see buffering within seconds of playing it. The video is never being transcoded, and my Synology 1815+ will show 25% CPU and 25% RAM usage, so it's not being overloaded. If I transcode the audio myself before putting it on my NAS (untouched video, downmix to 2 channel AC3), I have zero problems.

Where can I look for more clues?

In my Plex Media Server.log I see a few of these from today when I was testing:
May 04, 2017 12:35:21.414 [0xecd11b40] ERROR - [Transcoder] [mp4 @ 0x92b76c0] Application provided duration: -16 / timestamp: 4518872 is out of range for mov/mp4 format
May 04, 2017 12:35:37.403 [0xe7559b40] ERROR - [Transcoder] [mp4 @ 0x92b76c0] Application provided duration: -16 / timestamp: 8134616 is out of range for mov/mp4 format
etc.

Also of note, unless I'm just not waiting long enough, I can never resume on the files I have trouble with. I can only do "Play from Beginning". If I try to resume, it loads forever with playback never starting. Resume works just fine on the other files that work flawlessly, of course. I don't know if those error messages above are related to the resume problem, the buffering problem, or neither.

Thanks for any tips.

Synology DS1815+
DSM 6.1 (been doing it for months though, in DSM 5 too)
PMS 1.5.5 (but been doing it for months prior, starting with 0.93).

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How do I add movies to Plex using synology NAS?

May 4, 2017, 4:35 pm
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Can I please get step by step instructions for adding a movie using Synology NAS?

Thank you.

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Need spk for PMS version 0.9.16.3.1840-cece46d

May 4, 2017, 5:44 pm
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Fellow Plexers, I upgraded my Syno DS211j to 6.1 and was unable to restart Plex. I am unable to find the spk for my PMS to try a reinstall. The file is PlexMediaServer-0.9.16.3.1840-cece46d-arm.spk. Would be great if anyone can share the spk with me or guide me on how to create it. Thanks!

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Plex disabled after DSM 6.1.1 update?

April 27, 2017, 3:47 pm
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When I click to update the server to DSM 6.1.1 it informs me that the Plex app is not compatible with this release. I have the latest Plex 1.6.1 server update installed. If I proceed with the DSM update will that sttop me from invoking or using Plex on the NAS?

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