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(Syno 918+) (DSM 6.1.4-15217 Update 1) port "undefined already in use by other service


Plex iOS refusing to play my files (randomly)

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Plex on my iPhone8 has started to behave strange. Not sure if it's something wrong with Plex (using the latest PlexPass version at the time I write this), or something with my DS718+ NAS running DSM6.2beta.
Here are the symptoms that appears sometimes:

  • trying to play a tv-series episode on my iPhone8. It seems like it's buffering for awhile (15 seconds or something?) but nothing happens.
  • Finally I'm brought to a new screen displaying info about the series but no video is played
  • If I press back and retry playing the episode, it might work but it might also give me the episode info screen again.
    When I check the Plex-logs I see rows like this that might be interesting:
    Nov 07, 2017 13:38:22.216 [0x7f4d85b68700] INFO - Plex Media Server v1.9.6.4401-53fa66811 - ubuntu PC x86_64 - build: linux-ubuntu-x86_64 synology - GMT 01:00
    Nov 07, 2017 13:38:22.216 [0x7f4d85b68700] INFO - Linux version: 4.4.59+ (#22259 SMP PREEMPT Mon Oct 2 02:42:20 CST 2017), language: en-US
    Nov 07, 2017 13:38:22.216 [0x7f4d85b68700] INFO - Processor Intel(R) Celeron(R) CPU J3455 @ 1.50GHz
    Nov 07, 2017 19:07:24.611 [0x7f4d7bab3700] DEBUG - MDE: E6 - MyVideo: no direct play video profile exists for http/mkv/h264
    Nov 07, 2017 19:07:24.611 [0x7f4d7bab3700] DEBUG - MDE: E6 - MyVideo: no direct play video profile exists for http/mkv/h264/ac3

Since my logfiles contains alot of personal information, I'm not really interested in sharing them here but I'm open for ideas..
I attach blurred screenshots below of what I am experiencing, if they might help..

Ideas anyone?

Here's the screen where I start playing my episode...

And this just pops up a little while later...

Accessing Windows Shares

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I have a Synology NAS running Plex Server. The Plex server is working well and I can access content on the local NAS.

However, the majority of my media is on other Windows storage on the same local network. I've shared the folders in Windows that have the media and other Windows devices can see them OK. How do I configure the Synology NAS to access the Windows shares? I'm assuming I have to make a permanent mount to the relevant Windows host / share, but I'm not sure how this is done.

after the last update, I lost 20% of my metadata, movie's cover....

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Hi,

I updated Plex, and now I lost around 20 % of my metadata, I feel I lost the metadata that I link manually .

There is any solution to bring back my lost metadata?

thanks!

DS418play - hardware transcoding

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With the DS418play featuring the Celeron J3355 with QVS (Quick Sync Video), should it not be capable of default hardware transcoding up to a certain resolution? I don't seem to get the results I was expecting.

Synology DS3615xs vs DS3617xs

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Synology just released as new NAS, the DS3617xs. I want to let people know that if they were considering the DS3617xs over the DS3615xs that technically speaking there is only one difference in regards to Plex usage and that is the CPU. I own both units and have completely dismantled them for hardware comparison. Everything inside and out are identical with the exception of the CPU and cooler. Of course the motherboard is updated to handle the FCBGA1667 socket, but other than that they are the same. Yes the DS3617xs can run with 48Gb instead of 32Gb of the DS3615xs, but Plex does not need much memory to do any of its work. I think I max'd out at around 2Gb with a full load from Plex. I have 4Gb installed.

The DS3615xs uses a i3-4130 Haswell CPU and the DS3617xs uses a Xeon® Processor D-1527. Now several months ago I decided to upgrade my DS3615xs with a faster CPU. I found the best CPU to be a Xeon E3-1246L v3 Haswell. I could have shelled out another $400 and got the Xeon E3-1286L v3, but he spec were not that much higher and did not warrant the extra cash.

Spec compare here:
http://ark.intel.com/compare/91195,80916,75121,77480

You will need to upgrade the CPU cooler as well. I used the Noctua NH-D9L. Key here is the socket support (FCLGA1150). Now I could have gone with a i7-4765T, but it lack the higher CPU clock speed, 3Ghz vs 3.9Ghz in turbo mode. Base frequency is about 1.5Ghz in difference. Even the DS3617xs' CPU has a slower base frequency of the DS3615xs by 1.2Ghz

There is about $1,000 difference with both units current availability and you can pickup the Xeon E3-1246L v3 for about $370 on Amazon and the Noctua NH-D9L for $55. Unit runs around 40C at full load with this setup.

Hope someone finds this useful.

Is there a way to install Plex on the DS218Play?

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Hey,

just received my ds218play and I am wondering if there is a way to get Plex running on it?

My DSM Version is 6.1.1-15152 Update 8.

Any help would be great.

Thx in advance.

Plex keeps crashing on DiskStation requiring full reboot to temporarily bring back up

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Hello, for a few weeks now, Plex has been crashing.

I updated to 1.9.7.4460 but that did not resolve the problem.

If I reboot the DiskStation (DS1815+), Plex will come back up and I can access the app and start a show.

Shortly after, Plex will crash again and the webapp or tv app won't be able to connect.

Restarting Plex from Package Center does not resolve the issue. A full DiskStation reboot is required, ugh.

How would I go about troubleshooting this issue?


I have installed plex server on synology, but i cannot see servers option in web.

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I log into plex server using local ip. Undser settings i have "web, users, devices". On home page i have "Looking for server... A server could not be found. Download and install Plex Media Server, and it will appear here."

Device synology ds414. Plex version 1.3.3.3148-b38628e

What could be wrong. I can access my device from http://externalip:32400/web

Transcoding and confusion

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with cyber monday I plan on buying a NAS sysnology seems to be the one I have been looking at. I currenlty run plex on my mac and it work great with no issues. I only do local streaming no remote. I mainly use plex plugins but do get some mkv and avi files to watch.

I have roku 3's and Firetv 4k boxes. I thought they do the transcoding however I am not 100% sure. So I only need a 2bay nas
Do I buy nas like DS218+ and run plex on it or something else and have the macbook run plex and just map to the NAS.

Or is it possible to have plex on nas and do transcoding on macbook

There was an unexpected error loading the dashboard.

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I have been running plex on a DS1515+ for some time but not long ago I keep getting this error message.

There was an unexpected error loading the dashboard

to get me by I started running PMS on my computer and it is working fine.

unable to pull up web client

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After one of the updates, I have lost the ability to pull up the web interface on my sinology.
I use to be able to go to http://192.x.x.x:32400/web/index.html

But not any longer. My xbox can see the movies just fine. So I'm not sure what the issue is.

Plex Media Server not working correctly on a Synology NAS.

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Unable to login/view my Plex Media Server from http://172.x.x.x:32400/web/index.html.
The port 32400 with both UDP and TCP has been added to my ASUS router and confirmed working.
Same port has been added to the Synology NAS with DSM installed.

I know for a fact that this is related to the NAS since i successfully can start my PMS from my windows machine. (installed just to test).
Since PMS is installed on my Synology NAS, i am unable to access it via http://localhost and/or http://127.0.0.1.

Support appriciated because I am stuck here.

Thanks.

Regards,

Kryd

DS118 when it will be supported?

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I have just bought this disc sure I can use your fantastic software but now I find that the armv8 chips are not. Is there a software release forecast?
Thank you

Plex update changes the folder permissions

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On my synology i have created a folder that is shared on my network, so my family can access it true another PC and this folder is the plex library. I have a couple of users on my synology, and some of the users can read the folder others can read and write the shared folder. But every time i update the plex server it resets the shared folder permission that only the 'plex' user can access the folder


Subtitles Burn + Synology + Hardware Transcoding

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Having just switched over to a Fire TV stick, I've been caught by a bug which was "fixed" by the Plex devs by forced burning in all subtitles on the server.

What I'm seeing is that the video starts playing, then pauses, plays, pauses etc.

Not powerful enough, must be, that's my first thought. Obviously prior to HW transcoding, transcoding was a no-go on my DS916, CPU pegged at 100% and the buffering meant that it wasn't going to work.

What's odd here though is that when this burning of subtitles is happening (using hardware decode+encode) the CPU doesn't get pegged to 100%, in fact I see a max of about 30% but I still see the play, pause, play, pause happening.

Any thoughts?

MKV 1080 from DS918+ not display subtitles

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Hi,
earlier I used PMS from WIN7 and everything worked good. Now I bought DS918+ and subtitles are not display when they are in mkv. I red that this model has no performance to transcode 1080 video (mkv with subtitle has to be transcoded, isn't it?). Is some optionst to do that? What about M2 cache other RAM module (I can extend from 4GB to 8GB) or it is all about weak CPU (can I boost it?)?

Solution with NAS is now worst for me, than origin solution with laptop.

Fire tv gen2 (non stick) stop streaming from Synology DS918+

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I dont have a premium account, I only want everything local and direct play. I love the plex interface but have had problem ever since I started using it. I always end up where the client loses connection to the server. Only fix is to restart the plex service on the synology nas. I've done about all I can with settings, disabling DLNA, trying to get direct as much as possible, etc. Duration varies, sometimes I can get a whole movie in, most of the time I cant. Sometimes I only have to restart once, other times it's just a battle and I quit in frustration. I see others that report of similar problems but it seems theirs are tied to transcoding or the like which Im not doing.

Logs attached.
Synology DSM 6.1.4-15217 Update 2
Plex Version 1.9.7.4460
Not sure what version is on the firetv2 but there are no additional updates so it is latest.

I see below in the logs (time is around when connection stopped) it does it on any movie, it seems it loses network connectivity but not sure how/why? firetv plays everything else non stop, all day long. Also everything is local on the same subnet so not sure why it needs to get internet connection? DHCP lease is 24 hours but i get the same results even when doing static. Is firetv a crappy client? Would nvidia shield be any better?

Nov 25, 2017 07:37:11.650 [0x7f03a09e9700] DEBUG - Play progress on 4527 'Cars 3' - got played 5475979 ms by account 1!
Nov 25, 2017 07:37:11.651 [0x7f03a09e9700] DEBUG - [Now] User is jeffrecord (ID: 1)
Nov 25, 2017 07:37:11.651 [0x7f03a09e9700] DEBUG - [Now] Device is Android (Fire TV).
Nov 25, 2017 07:37:11.651 [0x7f03a09e9700] DEBUG - [Now] Profile is Android
Nov 25, 2017 07:37:11.651 [0x7f03a09e9700] DEBUG - [Now] Updated play state for /library/metadata/4527.
Nov 25, 2017 07:37:11.652 [0x7f03a09e9700] DEBUG - Statistics: (4ea2d171239ffb92-com-plexapp-android) Reporting active playback in state 0 of type 1 (scrobble: 0) for account 1
Nov 25, 2017 07:37:11.655 [0x7f03aa7ff700] DEBUG - Completed: [192.168.1.94:50969] 200 GET /:/timeline?bandwidth=9649&bufferedTime=291&containerKey=%2FplayQueues%2F181&duration=6144992&guid=com.plexapp.agents.imdb%3A%2F%2Ftt3606752%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F4527&machineIdentifier=625dfd31fdfbe17fe9c6407b8196455f397c93f8&playQueueItemID=228&ratingKey=4527&state=playing&time=5475979&token=xxxxxxxxxxxxxxxxxxxx (6 live) TLS GZIP 47ms 463 bytes
Nov 25, 2017 07:37:14.280 [0x7f03a2d11700] DEBUG - NetworkInterface: received Netlink message len=1208, type=RTM_NEWLINK, flags=0x0
Nov 25, 2017 07:37:14.280 [0x7f03a2d11700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=3, flags=0x1003, change=0x0
Nov 25, 2017 07:37:14.280 [0x7f03a2d11700] DEBUG - Network change.
Nov 25, 2017 07:37:14.280 [0x7f03a2d11700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 25, 2017 07:37:14.280 [0x7f03a2d11700] DEBUG - Network change notification but nothing changed.

Nov 25, 2017 07:37:26.808 [0x7f03a2a23700] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.999246 seconds: 192.168.1.253
Nov 25, 2017 07:37:30.352 [0x7f03aa511700] DEBUG - EventSource: Failure in IdleTimeout (0 - Success).
Nov 25, 2017 07:37:30.353 [0x7f03aa511700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Nov 25, 2017 07:37:30.353 [0x7f03aa511700] ERROR - EventSource: Retrying in 15 seconds.
Nov 25, 2017 07:37:36.808 [0x7f03a2a23700] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 29.113122 seconds: 192.168.1.91
Nov 25, 2017 07:37:36.808 [0x7f03a2a23700] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 28.877760 seconds: 192.168.1.94
Nov 25, 2017 07:37:36.808 [0x7f03a2a23700] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 28.877937 seconds: 192.168.49.1

Nov 25, 2017 07:37:45.353 [0x7f03aa7ff700] DEBUG - EventSource: Resolving 45.79.198.112 port 443s
Nov 25, 2017 07:37:45.353 [0x7f03aa7ff700] DEBUG - EventSource: Resolved 45.79.198.112 to 45.79.198.112
Nov 25, 2017 07:37:45.353 [0x7f03aa7ff700] DEBUG - EventSource: Failure in Connect (101 - Network is unreachable).
Nov 25, 2017 07:37:45.353 [0x7f03aa7ff700] ERROR - EventSource: Retrying in 30 seconds.
Nov 25, 2017 07:38:15.353 [0x7f03aa511700] DEBUG - EventSource: Resolving 45.79.198.112 port 443s
Nov 25, 2017 07:38:15.354 [0x7f03aa511700] DEBUG - EventSource: Resolved 45.79.198.112 to 45.79.198.112
Nov 25, 2017 07:38:15.354 [0x7f03aa511700] DEBUG - EventSource: Failure in Connect (101 - Network is unreachable).
Nov 25, 2017 07:38:20.353 [0x7f03aa511700] DEBUG - HTTP requesting GET https://plex.tv/services/pubsub/servers
Nov 25, 2017 07:38:20.354 [0x7f03aa511700] ERROR - Error issuing curl_easy_perform(handle): 6
Nov 25, 2017 07:38:20.354 [0x7f03aa511700] WARN - HTTP error requesting GET https://plex.tv/services/pubsub/servers (0, No error) (Couldn't resolve host 'plex.tv')
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 82.94.168.54 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 45.79.211.188 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 45.33.118.95 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 45.33.77.214 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 85.90.244.55 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 139.162.115.125 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 139.162.245.220 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 103.3.62.6 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 184.105.148.101 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] WARN - PubSubManager: Connection to 45.79.198.112 failed: Connection timed out.
Nov 25, 2017 07:38:25.355 [0x7f03aa511700] ERROR - EventSource: Retrying in 60 seconds.
Nov 25, 2017 07:39:25.356 [0x7f03aa7ff700] DEBUG - EventSource: Resolving 45.79.198.112 port 443s
Nov 25, 2017 07:39:25.356 [0x7f03aa7ff700] DEBUG - EventSource: Resolved 45.79.198.112 to 45.79.198.112
Nov 25, 2017 07:39:25.356 [0x7f03aa7ff700] DEBUG - EventSource: Failure in Connect (101 - Network is unreachable).
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 82.94.168.54 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 45.79.211.188 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 45.79.11.43 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 45.33.77.214 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 139.162.177.42 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 139.162.115.125 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 109.237.24.233 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 103.3.62.6 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 184.105.148.101 failed: Connection timed out.
Nov 25, 2017 07:39:35.356 [0x7f03aa7ff700] WARN - PubSubManager: Connection to 45.79.198.112 failed: Connection timed out.
Nov 25, 2017 07:39:35.357 [0x7f03aa7ff700] ERROR - EventSource: Retrying in 120 seconds.
Nov 25, 2017 07:40:11.748 [0x7f03977ff700] DEBUG - Streaming Resource: Timing out session 0x7f03a94368e0:4ea2d171239ffb92-com-plexapp-android
Nov 25, 2017 07:40:11.748 [0x7f03977ff700] DEBUG - Streaming Resource: Terminated session 0x7f03a94368e0:4ea2d171239ffb92-com-plexapp-android with reason Client stopped playback.

Nov 25, 2017 07:40:11.748 [0x7f03977ff700] DEBUG - Streaming Resource: Removing session 0x7f03a94368e0:4ea2d171239ffb92-com-plexapp-android
Nov 25, 2017 07:40:11.807 [0x7f03a2a23700] DEBUG - NetworkServiceBrowser: PLAYER departed after not being seen for 181.999062 seconds: 192.168.1.94
Nov 25, 2017 07:40:11.807 [0x7f03a2a23700] ERROR - Error broadcasting message: send_to: Network is unreachable
Nov 25, 2017 07:40:15.435 [0x7f039d335700] DEBUG - [Now] Removing idle session for device 4ea2d171239ffb92-com-plexapp-android_Video.
Nov 25, 2017 07:40:15.435 [0x7f0397223700] ERROR - Error issuing curl_easy_perform(handle): 6

Hardware Encoding Not Supported?

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Hello - I've been meaning to throw this out for awhile, but it bit me in the butt recently (H265) hence the post. So, I was talking with a Technical guy at the Synology booth and we were talking about Plex. He suggested I use their own product, and when I pressed him on it the answer was that "ours is better because the PLEX folks refuse to use our hardware de/encoding library..." The question I have, Is that guy full of crap and talking smack? If you are, how can I verify through the PLEX software or Synology DSM for that matter? He almost made it sound like you folks purposefully aren't doing hardware encoding on that platform, kinda nefarious like.

What say ye?

Installing Plex on NAS DS218+

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Hello,

I am new to the community and new to the world of Synology and have much to learn. Thank you for the great information on this forum as it is helping me learn a lot.

I am trying to install Plex on my NAS DS218+, which based on the forum below...

https://forums.plex.tv/discussion/comment/1538233/#Comment_1538233

...It appears it is possible. I have enabled SSH and gained access to my NAS but cannot find the INFO file (shown in forum above) to configure it. I attained root access but the file is not there. Is it as simple as creating it?

Will this file automatically place the app in the package center or automatically download the application?

It is not clear to me.

I tried to find more information on this but it alludes me. Can I please have more guidance.

Thank you.

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