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Reinstalling PMS on Synology NAS

August 10, 2015, 11:51 am
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I have had a similar problem to some others in that the PMS update on Synology failed and then wouldn't let me reinstall. So following comments on these forums I have updated DSM and I am now trying to remove PMS via SSH so I can reinstall from scratch.....

Following this post from @trumpy81
https://forums.plex.tv/discussion/160972/failed-to-run-the-package-service-synology-nas-ds412#latest

I have removed (logged in as admin via SSH):
/volume1/@appstore/Plex Media Server
/var/packages/Plex Media Server

However when I go to remove Plex from volume1:
"myNas> cd volume1
myNas> ls
@appstore @spool aquota.group
@autoupdate @tmp aquota.user
@database Backup Folder lost+found
@download music
@eaDir Plex photo
@quarantine Synology Nas Shared video
myNas> rm Plex
rm: Plex: is a directory
myNas> rm -rf Plex
rm: can't remove 'Plex': Permission denied
myNas> cd Plex
-sh: cd: can't cd to Plex

what am I missing? removing the other files was no problem

Thanks

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Help appreciated with speccing DS918+

December 16, 2017, 6:43 am
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Hi everyone, I am looking to purchase a Synology DS918+ as I will be purchasing a 4K TV with HDR, my hope is to transcode to the television. Whilst I am very adept at computers (it is my job as a server admin) I have to admit I am completely new to personal NAS technology and even less accustomed to how transcoding actually works. I fully understand that you guys will know far more than I would about this sort of thing and would really appreciate your input.

We will only have two televisions after the new purchase and the current one we have can only do 1080p without any HDR. The current 1080p is quite ancient whilst there is some Smart capability I do believe Plex is available as an app... I highly suspect our FireStick has a lot more grunt to do the work (and it is wireless unlike the TV which is Ethernet only).

I would like to ask what you think is the recommended specification for the DS918+ to be able to be able to stream to both devices and possibly a Surface Laptop as well, I am assuming the 2GB is out but would there be any advantage with 8GB over 4GB? As you can tell I have never bothered looking into video and how demanding it can be on a system.

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What Device is better. Plex App on Samsung TV or Plex App on Playstation 4

July 3, 2017, 12:10 pm
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Hello All together,
so ich was wondering if I would have a better perfomance if a watch via the Plex App on my Playstadion 4 then Plex App on Samsung TV.

Generell Backround information:
Synolgy NAS DS214Play (Plex Media Server is installed here)
Samsung TV UE48J66250
Playstation 4

All Systems are connected via LAN.

My problem is that my NAS does not have enough power for some of my High Quality Movies. (The old problem with the wrong file format and Transcoding)
So I was wondering if I would watch via my Playstation would:
1. The Transcoding be neccesary? Can the Playstation Plex App play more file formats?
2. Would the Transcoding be done on the Playstation and therefor be faster?

Thanks for the help.

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Plex Server / Hardware Transcoding - DS3615+ w/ Xeon E3-1276 V3 + Intel Quicksync

December 16, 2017, 6:36 am
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Hi everyone.

I have a Synology DS3615+. I swapped out the CPU a while back for a Xeon E3-1276 V3+ that supports Intel Quicksync (Hardware Transcoding).

Can't seem to get hardware transcoding working for the life of me. I'm a plexpass member and on the newest 64-bit synology version - 1.10.1.4602

Does anyone know if there are any tweaks I should be doing to get it to work outside of the obvious? I even tried the SSH/script changes and nothing seems to work.

Thanks

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WebTools 3.0 channel disappeared after upgrading to Plex v 1.10.4602 - how do I get it back?

December 16, 2017, 11:52 am
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I installed the WebTools 3.0 plugin successfully, a few hours ago today, and had it working and visible in the Plex Channels, and accessible via a web browser at diskstation://33400. I used it to install a few more plugins.

Then I found there was an update to Plex v v10.1.-something, notified via the Synology package centre. I updated, restarted Plex, and it said was a later update available for manual installation.

I manually updated Plex to the latest 1.10.4602, and now WebTools has disappears from the Channels page, and I can't see how to get it back. And it doesn't respond on the web address either.

I have tried:

  • refreshing the page in the browser
  • clearing the browser cache and trying again
  • restarting Diskstation
  • re-uploading the WebTools.bundle folder by drag and drop onto the FileStation Plex/.../Plug-ins folder.

I have a Diskstation 214play, recently updated (just an hour or two before updating Plex) to the latest DSM version 6.1.4.15217 Update 3.

Is it no longer compatible with this version of Plex?

What else can I try?

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Anyone get Plex working with DSM6.2b2 + AppleTV 4k?

December 16, 2017, 1:24 pm
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I can't get my Plex on AppleTV4K play any of my files (DS718+ running latest PMS PlexPass). There's just a constant spinner on every movie I try to play.
Recently got my ATV4K and at the moment it's pretty useless and it annoys me alot. Perhaps it's DSM6.2b2 fault but I am not sure.
Would be interesting to hear if anyone else is having problems aswell.

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New Synology Compatibility: DS418, DS418play, DS918+

September 19, 2017, 6:41 am
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Sharing Labels not removing when not media "tagged" with label

December 17, 2017, 5:16 am
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Saw a similar issue on Windows forum, but posted here as running PMS on a Synology...

Had a duplicate Label for my son's content. Have filtered based on the label I want to remove, and ensured no content assigned to that label. Checked both Libraries and all clear.

Run Library Scan, Optimise Library, Clean Bundles, and Empty Trash

When adding new labels the redundant label is still offered

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Help picking between the new Synology line up.

December 17, 2017, 5:26 am
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HI, I'm looking at buying a NAS from the DS418, DS418play, DS918+ range and wanted to know the consensus on their abilities as PLEX servers?

I'm currently running PLEX on my Mac Mini, using an USB ExternalHD and streaming over the network to an Apple Tv.

I was thinking of going for the cheaper in the Synology line and just letting my Mac Mini run Plex & continue doing the work / transcoding. I had a quick play with a DS218+, set up PLEX on it and it struggled to play a 1080p H264 mp4. I didn't have time to go through all the settings and whilst it would play the file, it would buffer a lot and jumping in time was hopeless, so I wasn't particularly impressed with it.

I'm looking for a 4 bay NAS. I have a large library and don't or can't really go through all of them to transcode to more friendly formats. Am I better sticking with the cheaper end and connecting through my Mac or is it worth the extra speed & power the DS918+ offers?

Thanks

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Server settings are unavailable

December 17, 2017, 7:25 am
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I'm not sure if this has only happened tonight but when I click on SERVER I get the message "Server settings are unavailable".
Im using Synology, Plex version 1.10.0.4523

Anynone has any idea how can be fixed?
v

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Plex is marking items as watched which have not been

June 11, 2017, 3:59 am
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This seems to be happening a constantly now. I've have the tv series Gotham ripped to my network drive. I have watched the first 4 episode of the current season but when I came to watch another Plex server told me the next unwatched episode was episode 15. It tells me that the first unwatched episode of Taboo is episode 5 when I haven't even watched the first episode past the opening credits yet. It happens in all TV shows and is becoming a pain to the point I'm tired of going in every time and marking episodes as unwatched and trying to figure out where I am with every show.

Nobody else has access to my Plex server so it's not related to someone else watching episodes.

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Hardware Transcoding no longer working?

December 17, 2017, 5:53 am
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So, I upgraded my box after being away for a week, and I can no longer get the Hardware Transcoding to work. Tried rolling back PLEX to the past three version and still no joy. Running a DS916+ on DSM 6.1.4-15217 Update 3.

Anybody else?

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Stuck on 'Search' after installing Rasplex 1.8.0.148...

December 17, 2017, 9:13 am
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I've just installed RasPlex v1.8, apparently successfully, on a Raspberry Pi 3, using the automatic installer program on my iMac to copy the OS onto an 8GB micro SD card.

It's connected to my home network via Ethernet, but is also seeing the available WiFi networks which I've disabled, and can see the Internet, since almost the first thing it did was download and install an update.

It all seemed to go normally, but I'm stuck on a screen that first says Search,Search,Search.... all the way down the left, then when I press Enter on the wired keyboard, takes me to a panel with a Search box at the top, and an on-screen keyboard below it, with Delete, Space and Clear buttons at the bottom, and nothing else.

I presumed at first that it's asking me to search for a Plex Server (which is running and working - I can play things from it on computer or phone). So I tried to enter the server's IP address, but when I press Enter to conclude, an A is picked from the onscreen keyboard.

I wonder it actually a Search for media, but not having found the server, is not displaying anything else but Search, where it should have something like Movies, TV Shows, Photos, Music, Channels etc?

Anyway, I'm stuck at this point. I can't get out of this screen, and I've tried pressing both Enter keys (they just display the selected letter from the keyboard), all arrow keys, which just cycle round the screen, Esc. Tab... anything I could think of.

What next, please, to finish setup and access the server and media on it?

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Plex/Synology/NordVPN

December 22, 2016, 10:48 am
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I also posted this on the Synology forums...

Greetings,

Synology Model name: DS1515+
DSM Version: DSM 6.0.2-8451 Update 6
Plex Version: 1.3.3.3148-b38628e

I am running Plex, Download Station, etc. on my DS1515+. I recently added NordVPN to my NAS, using the OpenVPN configuration. This has broken Remote Access to my Plex Media Server, which is not unusual, apparently. I have seen several threads relating to this issue, but none that actually, definitively seems to fix the issue. Has anyone actually configured this combination to successfully work? If so, what steps do I need to go through to resolve this issue?

Aaron

NOTE: NordVPN does not have any method of port forwarding within their service.

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Dashboard frequently fails to load

December 17, 2017, 1:08 pm
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I've just switched from using PMS on Widows to a DS418 with the latest stable DSM and things have gone mostly well. One issue I have is that on both PHT and Plex Web it will fail to load the dashboard pretty frequently. They're on the same network. I attached logs. It happens much more frequently on PHT for whatever reason.

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Plex local web app can't find the server

November 30, 2017, 7:24 pm
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In the last few weeks no Plex client app has been able to connect to the Plex server on my Synology NAS DS412+, including a local web client. I have uninstalled the Plex server and reinstalled it, using both automatic and manual installation, but with no change. I have also tried the instructions at https://support.plex.tv/hc/en-us/articles/204604227-Why-can-t-the-Plex-app-find-or-connect-to-my-Plex-Media-Server-
Note, the Plex server is visible as a Device, but the client web app can't connect.

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Plex behaving strangely when adding libraries.

December 18, 2017, 4:46 am
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Hi first time post sorry if I mess or miss anything.
I am running Plex 1.10.1.4602 on a Synology ds114se using Windows 10 experiencing the following problems when adding folders using the web interface. Strange things happen The language drop down is unavailable (or sometimes says none or sometimes) as is the Next button. another time the next button may be lit but nothing happens when I press it other times Is presses ok but I get an Error "your changes could not be saved" when I add Library sometimes it evens allows me to add a folder but not any more.
I have tried the usual reinstall and 2 versions of the software (installing manually with the .spk downloaded from Plex's web site and directly downloading from synology package centre. I have deleted the plug-in folder and re ran but nothing.
Can anyone offer any Help?
I have the server running perfect on 2 laptops just not my NAS.
Logs Attached.
Many Thanks

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4k File Plays (Transcodes to 1080p) on Android or Roku but Crashes on Web or Chromecast

December 18, 2017, 9:53 am
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Was looking at the performance thread about how quickly someone's 918+ is transcoding HEVC 4kHDR content so I went out and got a couple clips (http://4kmedia.org/ultra-hd-hdr-samsung-4k-demo-wonderland/ and http://4kmedia.org/lg-new-york-hdr-uhd-4k-demo/) and both play fine on Roku or Android but crash on web client or chromecast:

Dec 18, 2017 11:47:29.885 [0x7fae97bff700] DEBUG - [Now] User is iced98lx (ID: 1)
Dec 18, 2017 11:47:29.885 [0x7fae97bff700] DEBUG - [Now] Device is Chromecast (Chromecast).
Dec 18, 2017 11:47:29.886 [0x7fae97bff700] DEBUG - [Now] Profile is Chromecast
Dec 18, 2017 11:47:29.886 [0x7fae97bff700] DEBUG - [Now] Updated play state for /library/metadata/12255.
Dec 18, 2017 11:47:29.887 [0x7fae97bff700] DEBUG - Statistics: (wlq79e0fm8dacx3kg7fqdxsv) Reporting active playback in state 3 of type 1 (scrobble: 0) for account 1
Dec 18, 2017 11:47:29.887 [0x7fae97bff700] DEBUG - Streaming Resource: Removing session 0x7fae880b22a0:80hp45zcql928j26fmgv8jpv
Dec 18, 2017 11:47:29.890 [0x7fae973ff700] DEBUG - Auth: authenticated user 1 as iced98lx
Dec 18, 2017 11:47:29.890 [0x7fae94b35700] DEBUG - Request: [192.168.1.193:59701 (Subnet)] GET /status/sessions (10 live) TLS GZIP Signed-in Token (iced98lx)
Dec 18, 2017 11:47:29.891 [0x7fae94b35700] DEBUG - [Now] Adding 1 sessions.
Dec 18, 2017 11:47:29.892 [0x7fae97111700] DEBUG - Completed: [192.168.1.199:60874] 200 GET /:/timeline?hasMDE=1&ratingKey=12255&key=%2Flibrary%2Fmetadata%2F12255&state=stopped&playQueueItemID=1793&time=0&duration=161161 (10 live) TLS GZIP 13ms 600 bytes (pipelined: 2)
Dec 18, 2017 11:47:29.893 [0x7fae973ff700] DEBUG - Completed: [192.168.1.193:59701] 200 GET /status/sessions (10 live) TLS GZIP 3ms 1473 bytes (pipelined: 6)
Dec 18, 2017 11:47:30.385 [0x7fae8c967700] INFO - [Chromecast] [Player] Stopping playback. DashPlayer: false
Dec 18, 2017 11:47:30.469 [0x7fae97bff700] INFO - [Chromecast] [Player] removing src attribute
Dec 18, 2017 11:47:30.544 [0x7fae8c967700] INFO - [Chromecast] [Player] Removing media element
Dec 18, 2017 11:47:30.721 [0x7fae8c967700] ERROR - [Chromecast] Load error: Conversion failed. The transcoder crashed or failed to start up.

Any help understanding the issue and fixing it if applicable appreciated... Logs attached.

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h/w transcoding policy

December 18, 2017, 10:40 am
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Hi,

I'd like to make the recommendation to make h/w transcoding part of the free Plex server version for supported NAS systems. It would make those devices much more useful, especially thinking of space-saving HEVC content which often has to be transcoded for clients (and is extremely intense to the CPU).

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Dashboard and some TV Shows won't load - all TV Shows show as Unwatched

December 18, 2017, 12:53 pm
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I haven't seen a dashboard since I updated to the most recent version of PMS for Synology DSM.

When I updated, all my TV Shows reset to "Unwatched" on the TV Shows library home screen, and it can't generate a dashboard anymore.

I've also encountered errors trying to play media through the iOS app to a Chromecast, and some TV Shows that appear in the return error messages when I click on them.

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