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Request: Playlist import from .m3u files (all NAS users require this)

March 17, 2015, 8:36 am
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The current playlist feature does not work for those of us who host Plex on our NAS devices.  What we need is an ability to import from .m3u playlist files on the Plex server.  This way we can export a playlist file from a desktop machine that is using iTunes, edit the file directly to change the path of the MP3 files from local drive letter mappings with absolute paths to the relative path on the NAS where the music files are located and then import that playlist into Plex on the NAS.

 

Can we get this feature on the request list.  It shouldn't be hard to add.

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Transcoding through Synology DS718+

December 7, 2017, 5:53 am
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My old MacMini is starting to give up, so I'm considering moving my Plex to a NAS and use only Apple TV for watching my media. I will regularly watch stuff on my iPad while traveling so transcoding into a lower bitrate is a must.

I have a found a good price on an Synology DS718+, but I cannot find it in the compatibility list. I guess it might be too new. I see that the 716+ can transcode 720p, which strictly speaking is enough at the moment, but it would be good if it can handle 1080p to "futureproof" it a bit.

Does anyone know if the DS718+ over 716+ so that it can handle 1080. It seems you can add on RAM to 6Gb if that will help.

Link to product: https://www.synology.com/en-us/products/DS718+

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4k File Plays (Transcodes to 1080p) on Android or Roku but Crashes on Web or Chromecast

December 18, 2017, 9:53 am
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Was looking at the performance thread about how quickly someone's 918+ is transcoding HEVC 4kHDR content so I went out and got a couple clips (http://4kmedia.org/ultra-hd-hdr-samsung-4k-demo-wonderland/ and http://4kmedia.org/lg-new-york-hdr-uhd-4k-demo/) and both play fine on Roku or Android but crash on web client or chromecast:

Dec 18, 2017 11:47:29.885 [0x7fae97bff700] DEBUG - [Now] User is iced98lx (ID: 1)
Dec 18, 2017 11:47:29.885 [0x7fae97bff700] DEBUG - [Now] Device is Chromecast (Chromecast).
Dec 18, 2017 11:47:29.886 [0x7fae97bff700] DEBUG - [Now] Profile is Chromecast
Dec 18, 2017 11:47:29.886 [0x7fae97bff700] DEBUG - [Now] Updated play state for /library/metadata/12255.
Dec 18, 2017 11:47:29.887 [0x7fae97bff700] DEBUG - Statistics: (wlq79e0fm8dacx3kg7fqdxsv) Reporting active playback in state 3 of type 1 (scrobble: 0) for account 1
Dec 18, 2017 11:47:29.887 [0x7fae97bff700] DEBUG - Streaming Resource: Removing session 0x7fae880b22a0:80hp45zcql928j26fmgv8jpv
Dec 18, 2017 11:47:29.890 [0x7fae973ff700] DEBUG - Auth: authenticated user 1 as iced98lx
Dec 18, 2017 11:47:29.890 [0x7fae94b35700] DEBUG - Request: [192.168.1.193:59701 (Subnet)] GET /status/sessions (10 live) TLS GZIP Signed-in Token (iced98lx)
Dec 18, 2017 11:47:29.891 [0x7fae94b35700] DEBUG - [Now] Adding 1 sessions.
Dec 18, 2017 11:47:29.892 [0x7fae97111700] DEBUG - Completed: [192.168.1.199:60874] 200 GET /:/timeline?hasMDE=1&ratingKey=12255&key=%2Flibrary%2Fmetadata%2F12255&state=stopped&playQueueItemID=1793&time=0&duration=161161 (10 live) TLS GZIP 13ms 600 bytes (pipelined: 2)
Dec 18, 2017 11:47:29.893 [0x7fae973ff700] DEBUG - Completed: [192.168.1.193:59701] 200 GET /status/sessions (10 live) TLS GZIP 3ms 1473 bytes (pipelined: 6)
Dec 18, 2017 11:47:30.385 [0x7fae8c967700] INFO - [Chromecast] [Player] Stopping playback. DashPlayer: false
Dec 18, 2017 11:47:30.469 [0x7fae97bff700] INFO - [Chromecast] [Player] removing src attribute
Dec 18, 2017 11:47:30.544 [0x7fae8c967700] INFO - [Chromecast] [Player] Removing media element
Dec 18, 2017 11:47:30.721 [0x7fae8c967700] ERROR - [Chromecast] Load error: Conversion failed. The transcoder crashed or failed to start up.

Any help understanding the issue and fixing it if applicable appreciated... Logs attached.

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Can't Update plex

December 23, 2017, 4:26 am
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Hello,

I have the same problem , as stated here:
https://forums.plex.tv/discussion/267298/need-to-perform-manual-update-on-synology-916-nas

I try to update to version 1.10.1.4602. Plex autodetects new update and redirects me automatically. Downloaded format of update:
PlexMediaServer-1.10.1.4602-f54242b6b-x86.tar. When I try to update Plex via Synology's Package Center manually I got error: "invalid format".

I tried all suggested solutions:
1. Changed in Package Center settings - adjust trust level to "any publisher":

  1. Reseted Plex and Nas
  2. Changed the localistation of update on my computer (sometimes there are errors in Windows when file is "too deep in your folders")
  3. I redownloded 5 Times un update, and it's not corrupted for 100%

Thank you in advance for your kind help and all suggestions.

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Plex.tv connectivity w/ multiple adapters - Synology

December 23, 2017, 7:18 am
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Plex Starts and Crashes

December 23, 2017, 10:28 am
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I have a DDS1513+ with DSM DSM 6.1.4-15217 Update 5 with ~55% staorage space used out of 14.5 Tb
I have read and followed the FAQ's (thanks for these they were great and very helpful)
I have uninstalled an reinstalled the Plex server on my Synology but the same behavior persist
I start the application in the Control panel but it crashes and seems to suggest the database creation is "malformed"
I have the logs in a zip file attached. They show an initial install and startup and then I left it with the intention of coming back to continue the setup. There may have been an update to the DSM in the interim as it is set to update when they are offered by Synology
Appreciate guidance on what is going on and what I can do to resolve
Thanks,
Nick

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Synology DS218+ and Plex

December 23, 2017, 3:34 pm
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I can't really find a good answer to this.
Does it work well and how about the transcoding part with Plex?
Any input would be appreciated.

Thanks

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Enable Plex remote access from an external network

December 24, 2017, 3:08 am
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Hello all,
I just realized that I had forgotten to enable remote access to Plex before I had left town, and now I can't access my media. Is it possible to do this somehow--perhaps by editing a preference file via ssh, or is there some other option that I'm missing out on?

Thanks in advance.

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DS418play and hardware decoding support.

December 23, 2017, 8:25 pm
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Hello,

I'm sorry if this has been asked before, but I seem to be getting conflicting answers probably from outdated posts.

I have a DS418play nas up and running
Plex is running, from the synology binaries taken from plex's website
I have a plex pass.
It's running the latest 1.10.x version.

Now, on the web interface..

In Manage, Settings, Transcoder, I don't get any "Use Hardware Transcoding" or any similar option.

I see "Transcoder Quality", "Transcoder Temporary Directory", "Transcoder default buffer", background transcoding preset x264, and max simultaneous video transcode.

I can see CPU usage blow up to 99% with random buffering depending on the video media being played. I assume that the hardware transcoding option?

So, am I missing an option?

Is hardware transcoding possible at all , right now?

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Download Plex Server 1.9.5.4339 for Synology

December 23, 2017, 11:29 pm
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Hello I have Plex Pass but I don't see where I can download Plex Server 1.9.5.4339 for Sinology; the only version I can download is 1.11.0.4663. Can someone explain how I can download the 1.9.5.4339?
Thank you.

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Synology update disabled Plex remote access?

June 18, 2017, 7:11 pm
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I have had Plex running pretty flawless for years on Synology DS1512+. Once in a blue moon I get simple glitches that a simple stop and restart solves. However, out of nowhere, my remote access is not working and it appears to coincide with the Synology DSM update 6.1.2.-15132 on 06/14/17. I'm not certain its related, but that's around when I noticed it started not working. I let the server do auto DSM updates so I have never worried about shutting down Plex before an upgrade.

Plex inside my network still works like it should. All my devices can access Plex perfectly fine as if everything is ok. Everyone on my friends list can no longer access my Plex. What do I need to do to troubleshoot what the issue is? I can download the Plex logs but not sure what I should be looking for.

Troubleshooting steps so far....

Tried shutting down Plex, server, router. Signed out, signed back into Plex in several ways. Nothing seemed to have any impact.

With the wifi turned off of my cell phone (to ensure I'm hitting Plex from outside my network) I can still access Plex somehow but it now complains about the connection and shows an "Indirect" connection. Though I seem to be able to hit Plex indirectly from outside my network, no one on my friends list can.

From my phone I can also access Plex just fine by going to http://myIPaddress:32400/web/index.html, so I know the port forwarding on my router is not an issue and apparently I can change settings on the running Plex server instance.

I was running Plex 1.5.3.xxxx when this happened. I did install the latest version 1.5.6.3790 in an attempt to see if it cleared the issue.

I have spent the weekend trying to debug this and I'm at a loss at what to look at next to resolve this issue. Can anyone point me in the right direction? I'm an IT professional so I can handle the technical stuff. Maybe I just need to learn the ins and outs of the Plex logs?

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Playback stuttering - DS418play and Xbox

December 24, 2017, 11:28 am
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Plex local web app can't find the server

November 30, 2017, 7:24 pm
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In the last few weeks no Plex client app has been able to connect to the Plex server on my Synology NAS DS412+, including a local web client. I have uninstalled the Plex server and reinstalled it, using both automatic and manual installation, but with no change. I have also tried the instructions at https://support.plex.tv/hc/en-us/articles/204604227-Why-can-t-the-Plex-app-find-or-connect-to-my-Plex-Media-Server-
Note, the Plex server is visible as a Device, but the client web app can't connect.

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Plex reverse proxy

December 24, 2017, 8:42 pm
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Hi guys,

I've been trying to map Plex behind a reverse proxy for the past 2 days but so far my attempts have been futile. I think I have scavenged all the possible forums/threads out there looking for a solution but so far I have come up empty.

Current working setup
mydomain.com
mydomain.com/sonarr
mydomain.com/radarr

Trying to achieve
mydomain.com/plex

Result #1
https://pastebin.com/8BnAmAip

  • mydomain.com/plex gives a 401 unauthorized error

Result #2
https://pastebin.com/x3VNd79K

  • mydomain.com/plex works!
  • BUT mydomain.com suddenly returns a white page?

Any suggestions? Help would be much appreciated.

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"Looking for servers..." Not finding local server(host)

June 7, 2017, 6:10 pm
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Hello all.
I just installed a "new" DS214se - upgraded to 6.1.1 update 4, installed Plex 1.7.2.3878.
Upon launch and going to :32400/web - I signed in with my existing Plex account.

New disk station was not found.
At this time I screwed up and when under server signed out, my existing Synology DS1815+ from my plex account, which is not affected by the same issue. More later.

For **** & giggles I signed out, created a new plex account, and it just shows "looking for server..." and never finds the server.

Now my existing Plex account dropped the existing Plex server, and I can't seem to re-add it either. Same version Plex, same version DSM.

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DS216j "Server isn't powerful enough..." Advice for future buying ?

December 25, 2017, 2:00 pm
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hi everybody ! (Merry Xmas in passing!)

So, I've been thinking about investing in a lifetime Plex subscription for a while now, but my Synology DS216j is not powerful enough...

I don't understand because some. formats like ".mkv in 1080p" are ok...
While some old formats like movies or old school series like ".avi in 480p" don't be readible and I get the message Playback Error "This server isn't powerful enough to convert the video."

So, if I have to re-encode all this clearly, i give up ! A work far too colossal...

So, here's my question !

If i buy a Synology DS718+ and the Plex Premium subscription...
Will i be able to play old school videos like ". avi in 480p" without re-encode 1Tb of videos ?

Thank you, and sorry for my english... (i'm french...)

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PMS scanner ignoring some files

December 25, 2017, 3:58 pm
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From the logs:

Dec 25, 2017 15:47:24.692 [0x2d611000] DEBUG - Performing a scan with 'Plex Movie Scanner' (language: en virtual: 0).
Dec 25, 2017 15:47:24.693 [0x2d611000] DEBUG -   * Scanning /volume1/video/movies/Harry Potter (series)
Dec 25, 2017 15:47:24.696 [0x2d611000] DEBUG -     * Scanning directory /volume1/video/movies/Harry Potter (series) (parent: yes)
Dec 25, 2017 15:47:24.697 [0x2d611000] VERBOSE -     * Noting that 'Harry Potter (series)' was updated at 2017-12-25 15:47:14
Dec 25, 2017 15:47:24.697 [0x2d611000] VERBOSE -     * Taking directory 'Harry Potter (series)' (2327) out of the map (0 left)
Dec 25, 2017 15:47:24.698 [0x2d611000] DEBUG - Adding subdirectory for scanner: /volume1/video/movies/Harry Potter (series)/2.Chamber_of_Secrets.bd
Dec 25, 2017 15:47:24.698 [0x2d611000] DEBUG - Adding file for scanner: /volume1/video/movies/Harry Potter (series)/2.Harry_Potter_and_the_Chamber_of_Secrets.mkv
Dec 25, 2017 15:47:30.013 [0x2d611000] DEBUG - Skipping over directory 'Harry Potter (series)', as nothing has changed; removing 0 media items from map.
Dec 25, 2017 15:47:30.013 [0x2e85e400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Harry%20Potter%20(series)
Dec 25, 2017 15:47:30.019 [0x2e85e400] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Harry%20Potter%20(series)
Dec 25, 2017 15:47:34.730 [0x2d611000] DEBUG -     * Scanning directory /volume1/video/movies/Harry Potter (series)/2.Chamber_of_Secrets.bd (parent: yes)
Dec 25, 2017 15:47:34.732 [0x2d611000] VERBOSE -     * Noting that 'Harry Potter (series)/2.Chamber_of_Secrets.bd' was updated at 2017-12-25 12:27:02
Dec 25, 2017 15:47:34.732 [0x2d611000] VERBOSE -     * Taking directory 'Harry Potter (series)/2.Chamber_of_Secrets.bd' (2328) out of the map (0 left)
Dec 25, 2017 15:47:34.732 [0x2d611000] WARN - Error scanning directory, we'll skip and continue: boost::filesystem::directory_iterator::construct: Permission denied: "/volume1/video/movies/Harry Potter (series)/2.Chamber_of_Secrets.bd"
Dec 25, 2017 15:47:34.777 [0x2d611000] DEBUG - Removing 0 media items that were left.
Dec 25, 2017 15:47:34.778 [0x2d611000] DEBUG - Removing 0 directories that were left.
Dec 25, 2017 15:47:34.779 [0x2d611000] DEBUG - Updating directory 'Harry Potter (series)' (ID 2327) to time 2017-12-25 15:47:14.

The MKV file there is not indexed. I am at wits end. Help?

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Plex without Internet access?

January 27, 2015, 9:18 pm
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Hi everyone,

 

So today my home experienced an Internet outage when a construction crew hit a line.  Wouldn't of cared so much,  except I learned that PLEX is dependent on Internet access to run.

 

I have a Synology that run PLEX and all my content is local.

 

Is there a way to operate PLEX when the Internet fails?  Or should I begin looking at other alternatives?

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DS718+ vs. DS418play

December 26, 2017, 4:22 am
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Hi all,
I was about convinced to get myself the DS718+ which is a 2-bay NAS with Intel CPU but just stumbled upon a great deal and discounted DS418play.
the DS418play has the same CPU as the DS218+ which I have read does run a plex server with HW-encoding enabled...
the DS718+ has a better CPU and might even do better but its only a 2-bay NAS.

By budget is one of these + load any of the 2 with 2x4TB drives... with the 2bay i might hit disk space sooner while with the DS418play I could still go load 2 more drives as my storage needs grow... (currently would need to load 1.5TB on them)

I use plex primarily to directplay 720p/1080p with a few 4K's as well. (planning to add more 4K) but only to direct play to my 4K samsung.

i only transcode a bit for offline sync. although I could still have these transcodes go through my main PC if needed...

what would be your bet? :)

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Plex won't recognize any .jpg photos

December 26, 2017, 6:43 am
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Hi,

I'm running Plex ( Version 1.10.0.4523 ) on a DS416play. I've added libraries for movies, videos, TV shows with no problem. However, when I try and add a folder for JPG photos it can't see them.

I've checked that Plex has R/W permissions for the folder but still no luck.

Any ideas?

Thanks,

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