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718+ Users

December 20, 2017, 12:26 pm
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ChuckPA said something I thought was telling, suggesting that 2GB of RAM was not enough for even basic usage. I had never really seen my ram "Usage" go very high even with 2GB, but I did notice all of the ram that wasn't being used for programs was being used for cache. I just upgraded to 16gb of ram on my 718 (though I'm not sure 16 is really needed) and noted that several things that previously had issues (including transcoding certain things) now work much much better.

My suggestion, get more RAM if you have 2GB and credit to ChuckPA for the reminder.

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Impossible to launch Plex Media Server on Synology

May 9, 2018, 10:15 am
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Hello,

I've a big problem. I did the last update on my Plex server (v1.13.0.5023-31d3c0c65). I've always all my user and my account but when I logged-in with my user plex tell me => Search of a Plex server and download plex server.

So, impossible to have an access of all my libraries... When I go in Settings in my account, I don't have "server settings" and this is the big problem I guess... because impossible for me to connect my Plex pass account with my server...

I did already a total uninstallation but no effect... I removed plex user, shared folder and all plex folders... always the same problem.

Somebody know how can I resolve this problem? Thanks a lot.


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Plex Stopped working!

May 10, 2018, 6:53 am
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Hi,

I have only just started using Plex on my NAS and it just stopped working.... saying

This page can’t be displayed

•Make sure the web address http://10.0.1.12:32400 is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.

Any help you be much appreciated, keep it simple as I am no IT expert :)

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Can we remove Plex user from the administrators group ?

January 4, 2017, 1:06 am
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Hi,

I've installed PMS from the Synology package center.
I created the Plex user.

When I went and check in the User Accounts, I see that the Plex user is not only a regular user but is also part of the administrators group ?

Is it required ?
I'm thinking of removing it from the Administrators group for security reasons.

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Plex Crashing Every Thursday at 7pm (Suspect a Recording Error ???)

April 19, 2018, 6:08 pm
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For the past few weeks, my Plex Media server seems to crash every Thursday just before 7pm CDT. I suspect it is due to it trying to record the Big Bang Theory. I have several other show set to record, and have no issues.

I am running a DS1515+ runing DSM 6.1.6-15266.

Logs are attached.

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Cannot find any media in my library

August 13, 2017, 1:21 pm
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I am trying to use a Synology NAS server to run my Plex library. I have moved all of my media to a Media folder on the server, named appropriately. But when I direct my Plex library to that location, it cannot find any movies.
1. Plex version 1.5.3.3580
2. DSM version 6.1.3 -15152 Update 1
3. NAS Model DS216play

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Synology DS918+

May 11, 2018, 7:19 am
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Hello,
I am thinking on buying a DS918+, but I don't know if it is powerfull enought to transcode 4k.
Could you please help me?
Regards,
Campeonede

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ds1515+ optimal memory

May 11, 2018, 3:07 pm
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@ChuckPA In another, now closed, thread, you recommended that any X18+ device would greatly benefit from a memory upgrade to 8GB. I have a ds1515+ that has the original 2Gb plus a 4GB stick for a total of 6GB. Would my ds1515+ similarly benefit from another 2GB (by replacing the factory 2GB with 4GB)? Thank you.

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Looking for server

May 11, 2018, 4:36 pm
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Came home today to change some art work on movie banners and see Looking for server.

I went ahead and upgraded to 1.13.0.5023, no luck.

When I connect from my iPhone I actually get page to load correctly, but when try to play something it states can not find media. but the media is there.

Any thoughts on further troubleshooting?

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There was an unexpected error loading this library

April 9, 2018, 3:30 pm
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New user to flex (lifetime pass). Nice product!

I loaded my media onto a Synology NAS, and also run run the Plex Server on the NAS.
All seemed to be fine for the first few days, but now I see error message when I try to view any library:

There was an unexpected error loading this library
Please visit our forums..

Most of the responses say to include a log, so I have done so.

The server is active (in that I see messages on the bottom of the web app like " Downloading metadata for ABC", or "Matching DEF on "

I do note that the Plex server takes 30-60% of NAS CPU time (but maybe the is the initial indexing, downloading metadata, etc.)

Thoughts? Next steps?

Thank you.

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Slow connection - "Indirect connection" outside of network!

May 12, 2018, 7:31 am
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Hi!

I have looked all over the internet for several days, and none of them seems to fix my problem.

I have a synology NAS, that I'm running my PMS from, and under "Remote Access", it's green and says "Full connection, from outside network" (Or something like that, my UI is on danish).

I have portforwarded my Nas ip and used the port 32400, as I've been told.
I have also tried disable firewall - both on router and NAS.

But the connection is still "Indirect" and my content keep buffering and downgrade to 320p.
My internet connection is 300/300 and the NAS is connected by cable.

I'm so frustrated by this, hopefully you guys can help me!

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DS918+ After upgrade to 1.13.0.5023 I get codec errors for all media

May 13, 2018, 4:14 am
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I just upgraded Plex to 1.13.0.5023. The steps I followed:

  1. Manually stopped Plex
  2. Downloaded the correct 64bit version PlexMediaServer-1.13.0.5023-31d3c0c65-x86_64.spk
  3. Upgraded via Package Center
  4. Ran Plex
  5. Server is running, but when I try to play any video file on my TVs, PC or phone they all give this error:

"Conversion failed. A required codec could not be found or failed to install."

Synology DS918+
DSM 6.1.6-15266 Update 1
Plex server 1.13.0.5023

Nothing changed on DS918+ apart from upgrading Plex. Was all working fine before upgrade, and I cant find the previous version anywhere.

I tried to fully uninstall Plex and reinstall the current version, but the same error comes up.

Any help is very much appreciated.

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New Media not appearing in my Library even after refreshing & updating Library

September 27, 2017, 7:10 pm
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1) I add new Media to my Library and place it into the appropriate folder Movies, Music, Other Videos, etc.
2) I log into the Plex Server (Version 1.9.2.4285) on my Synology NAS and both refresh, and then Update my Library
3) The newly added files do not appear even after the Library completes scanning the folders

What can I do to fix this as this just started happening and is quite frustrating.

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Plex Media Server stop working randomly with the last updates

May 13, 2018, 12:00 pm
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Hi all! and thanks in advance.

With latest updates of the Plex Media Server, it becomes unstable everyday. Some data versions:

  • Synology DS3615xs with DSM DSM 6.1.4-15217 Update 3.
  • Plex Media Server Versión 1.13.0.5023
  • Plexpy V2.1.4 on Docker

The server works well for hours, ( I have between 1 - 8 simultaneos streamings), but randomly the server become inaccessible. But in Package Center appears "running", but doesn't load in dashboard.
The only way to restart the service is:
- Stop Plex Media server in Package Center
- execute through ssh "sudo kill -9 $(ps aux | grep Plex | awk '{print $2}')"
- Start Plex Media server in Package Center.

This only work for several hours o with some luck a whole day. Some weeks before happens once a week.

I try to optimize databases, uninstall all Plug-ins (except Service.bundle), check errors with sqlite3, even make a dump.sql and restore. But nothing of this fix that.
I attach logs without debug ON.
In logs appears a WARM about PMP (NAT: PMP, got an error: Not Supported by gateway) but I have manually set the default port on server.

The server was still working over 2 years everyday 24/7 without problems.

Many thanks.

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Bookmark Browsing for Media Folder does not show '/volume 1' of my Synology NAS

May 13, 2018, 2:59 pm
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I had a library setup and suddenly stopped worked, so i decided to delete the server and start over. Plex Media Server is installed and running on my Synology NAS. but when I attempted to add media to my library through my Mac or PC neither can locate "/volume 1" instead only shows a network drive. If I add this network drive through the PC or Mac, once either the PC or Mac is turned off... the server becomes unavailable.

How can I run Plex Media Server and add media files from my Synology NAS to my Plex Media Library through either my Mac or PC (because DSM has no web browser), but allowing me access to the media while the PC of Mac is turned off?

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PMS 1.13.0.5023 update unstable

May 14, 2018, 12:40 am
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Después de instalar la última versión de Plex Media Server, la 1.13.0.5023 en el Synology DS216+II el sistema se ha vuelto totalmente inestable. Activar los subtítulos implica tener que reiniciar el NAS porque se desconecta el servidor constantemente. También, si quieres avanzar alguna película hasta un punto y volver hacia atrás el resultado es el mismo, se desconecta del servidor y tienes que reiniciar el NAS. Hay alguna manera de poder volver a la versión anterior?

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Operation Failed on manual install

February 4, 2018, 3:13 pm
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Randomly now, no matter what I do, I receive 'operation failed' whenever I try to update the server to a new version. Im not sure if its a Synology issue or a random issue now with Plex. I ended up reinstalling Plex, and am now stuck Version 1.10.0.4523. I used to be on the latest Beta version.

NAS: DS716+II
DSM 6.1.5-15254

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Please help me with choosing NAS

May 14, 2018, 6:41 am
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Hello,
I would like if you could help me with choosing my NAS. I'm using Plex for a year or so, but PMS was always running on my PC, where I have 3TB Red disc, which I would like to use in my new NAS.

And currently I'm facing an issue, that I would like to buy a NAS around 300 USD, due to electricity consumptions in order to avoid my PC running all the time. And I wanted to buy Synology DS218play, but I have found out that it is not supporting Plex. Therefore I believe my options are Synology DS218j or WD My Cloud EX2 Ultra and running it without transcode. Or which NAS would you recommend?

Usually I would be using it on my TV or my ipad / iphone, therefore only one user in most cases. And I have been using my PS4 as a client.

Is there a NAS which would met my needs or am I better using a different software like Kodi, which I'm not familiar with?

Thanks a lot!

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Synology

April 16, 2013, 9:12 am
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I've been seriously wanting to buy a Synology NAS and use Plex to transcode media throughout my house, but it's just not a good marriage. I'll probably end up building an unRAID server instead. Am I crazy?

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Registered IP Network addressing not supported on Synology NAS version of PLEX?

May 15, 2018, 9:37 am
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Greetings - I just added a synolgy NAS with PLEX to the network. It appears that the PLEX version for Synology will not support registered IP addresses. The log shows the local LAN IP block is treated as foreign. If I re-address the Synology to an RFC IP block like 192.168.1.0/24 it can be accessed normally. I have a Windows based PLEX server on the same registered IP LAN with no issue. Is there somewhere in the config I can explain to the server that registered IP blocks are ok? The "whitelist" for user authentication has no effect.

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