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Cannot connect to my Plex Media Server anymore (DS214Play)

February 5, 2016, 10:14 am
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Hi guys,

so after updating today to the latest Plex Media Server Version I am not able to connect to my Plex Server anymore.
Not with my TV App or with my Computer.
In the Synology Package Center it says that the Plex Media Server is running but it I cant get a connection.
I have been following this post already:
https://forums.plex.tv/discussion/205624/plex-suddenly-not-connecting-anymore-ds214play#latest

But the network settings on my modem are alright and the Firewallsettings on my NAS are just as it is mentioned in the FAQ: Q4.

Here is a screenshot from the log just after starting the plex media server:

Any Ideas?

Grettings,
1mcbane

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Plex demoted admin to user

October 6, 2014, 1:52 pm
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Just installed the latest Plex build on my Synology 213+ (latest stable firmware). I have the default admin account disabled and my account set as the only admin account. Right after the installation warnings popped up that I did not have sufficient rights to perform a task. It redirected me to login screen of the synology. After login I was presented with the default user envoriment and I lost all my admin rights. So I now have a Synology with no active admin profiles....

 

Anyone familiar with this and knows a solution? 

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Plex sync stuck on waiting to upload

May 27, 2015, 9:25 am
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So I have a small video file that I wanted to upload to my cloud sync. My account is authorized and linked to dropbox which has more than enough space. The conversion process seems to went well as there were no errors displayed in the sync tab under the activity page on the webclient. However, now its just stuck with a cloud icon saying "waiting to be uploaded". Anyone else experience those issues? Any fix?

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No more symbolic links with 0.9.15.2?

February 6, 2016, 8:10 pm
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I have successfully been using symbolic links from my Downloads area to the Plex hierarchy structure for quite some time - until the latest update... The only workaround I have seen so far for this bug (Yes, it is a bug - removed functionality that is fundamental to the underlying OS and provides a solution to the 'large file system' problem and the 'multiple file systems' problem) is to use 'hard' links instead - unfortunately, Synology appears to prevent the use of hard links, only allowing the creation of symbolic links.

Any ideas? Any way to downgrade to the previous version of Plex Server?

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Unable to access Plex whilst signed in

February 6, 2016, 8:21 pm
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Hi,

I have a Synology DS1515+ with DSM 5.2-5644 Update 3, running Plex Version 0.9.15.2.663.
My NAS is attached via a switch (Linksys LGS308) as is my PC (Win 8.1).

I guess I have two separate issues here. As a background, I previously ran my Plex server from my PC, however later transitioned to a NAS I purchased.
Recently I had to factory reset my router. Previously, opening http://localhost:32400/web/index.html would display both my old Plex library and my new NAS Plex library.

Now however, the following two issues have arisen:

1) http://localhost:32400/web/index.html only brings up my old desktop Plex library, where previously it would show both
- Note I can access my NAS Plex via specifying the new local IP address, i.e. http://192.168.1.124:32400/web/index.html - so this issue isn't a huge deal.

2) Noticed today that if I sign into (NAS) Plex, browsing the submenus of my NAS library comes up with the following error message: "Server unavailable. We couldn't reach "". Make sure it's online and try again."

Any ideas?

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What's the best way of separating my audiobooks from my music on plex

February 7, 2016, 2:38 am
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Having my audiobooks in with music is a bit of a pain. is there an alternative that I could set up a separate section like we have with TV and Movies?

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401 Unauthorised, internal and external IP using Airport Extreme and DSL Modem

January 31, 2016, 11:08 am
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Plex used to work fine until I bought an Airport Extreme and made it my Primary Router instead of the Virgin Superhub which I have now set to be in Modem Only Mode. My Airport extreme is configured correctly with DHCP & NAT.

I can access Plex perfectly within my internal LAN the following URL's:
http://10.0.1.6:32400/web/index.html
http://10.0.1.6:32400/web

I cannot access Plex on my internal LAN using just the following URL (port number only)
http://10.0.1:32400
When I do I get the following page of XML:-

"This XML file does not appear to have any style information associated with it. The document tree is shown below.
MediaContainer size="18" allowCameraUpload="1" allowChannelAccess="1" allowSync="1" ....."

I can access my Synology Diskstation fine remotely or internally by typing in just
http://mydomainname.dyndns.org:4000
which redirects perfectly to:
http://mydomain.dyndns.org:4000/webman/index.cgi and loads up the DSM Manager

I can also access Plex remotely if I type the whole URL
http://mydomainname.dyndns.org:32401/web/index.html or just http://mydomainname.dyndns.org:32401/web
which resolves fine, but I get 401 Unauthorized if I type:
http://mydomainname.dyndns.org:32401/

So this is why, I can only assume, is why the Plex apps cannot find my PMS on my diskstation!!
It's an authentication or DNS name resolution issue i think.

Can anyone please help me here figure out what is going on?
I have the port forwarding on and apparently set correctly.
When logged into Plex via the full URL, Plex server settings tell me for Remote Access: Fully accessible outside your network. The server mapping seems fine and I have tried a mixture of manually setting the Port or not.

It looks like some authentication issue, but I cannot for the life of me figure out what is wrong. I have added PIN and removed PIN authentication, not Luck. I have removed and re-added the PMS server. No luck. I have tried all combinations of the port forwarding and turned on Dynamic DNS on the Airport Extreme.
I cannot see what is different to what I had by just being connected directly to the Virgin Superhub which forwarded the ports just fine. I have check the ports are open and they are using a port checker.

It is something to do with the configuration of the Airport Extreme but i have no further options.
I know I have a modem router IP address and the Airport Extreme base station router IP which is different, but surely this is OK as Diskstation is perfectly accessible to the outside world.

Any ideas what is causing this issue?
Thanks in advance

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What is this transcoding process?

February 7, 2016, 4:43 pm
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Hi,

Plex has been running transcoding for quite a while but I don't know why it is running transcoding at all. Here is the process command line that is running at 100% cpu

12203 plex 140m S /volume1/@appstore/Plex Media Server/Resources/Plex New Transcoder -i /volume1/video/TV Shows/XXXXX/Season 04/XXXXXX.mkv -threads 0 -nostats -q 3 -loglevel quiet -progressurl http://127.0.0.1:32400/video/:/transcode/session/bif/progress -filter_complex [0:v:0] scale=w=320:h=240:force_original_aspect_ratio=d

Is this creating a new copy of the movie file for streaming? I want to ensure that I have setup the system so that it doesn't do any unnecessary transcoding. My internal network is very fast and my clients are very capable so I never have to transcode videos.

any insight into this process would be great.

Thanks
Greg

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DS 216play - server is not powerful enough - subtitles.

February 8, 2016, 12:54 am
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Hi,
I own a DS216play - processor STM Monaco STiH412 - DSM 5.2-5644 Update 4.
I went ahead and bought this in order to install Plex Media server -

The only package that my NAS would accept was the PlexMediaServer-0.9.15.2.1663-7efd046-neon-armv7.spk. If I am completely honest, I am not even sure this is the correct package ( but that's the only one that worked during the install ).

I have noticed 2 major issues :
1 - Some movies won't play. an example of one that doesn't play is Codec MPEG4 / Bitrate 1600 kbps / Container AVI / Video Frame Rate NTSC. It seems it doesn't matter if I choose direct play video / audio ( I have tried all options and none seems to do anything )

2 - Movies with subtitles will not play and the error message " the server is not powerful enough " appears., subtitles files can be srt or other formats. none of them will work.
I have tried the 3 options ( automatic, always , only image formats ) but none of them are working.

are there any way around this at all ? It's probably 60 % of my media that are affected.

All the best.

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Tv Show Listing Display

February 8, 2016, 3:24 am
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I have a DS415play and installed Plex on it. I have 24 Tv Show in my TV directory using the naming convention
SN - S0SE0E - EN (Code Black - S01E04 - Sometimes It's a Zebra.mp4). My problem is that only 9 of the show new being displayed. I'm am really frustrated at this point with Lex. Please someone HELP!!!!

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In Plex for some folders I get the message "There is no content in the selected folder"

February 8, 2016, 8:21 am
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I just found out that I have a number of folders in Plex that when I open tem I get the message "There is no content in the selected folder". This is not correct as there are files in the folders on my Synology Server. I tried a few things. Created new sub folder and moved the files to the new folder, moved the files to a higher level in the directory (Files in Folder "Iron Man Series" to folder Science Fiction & Fantasy, removing files and downloading new files and loading these files in Plex. Nothing works and I have no idea what the problem is. Suggestions are very welcome. Running Plex on Synology DS412+ server with latest update operating system and latest version of Plex.

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0.9.12.6 now giving WRONG IP info

July 25, 2015, 3:41 am
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something has gone strange with latest plex server, it now telling me wrong internal IP ??

as you se my disk station IP is 192.168.2.1

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Any help with this pls? Have verified that the permissions on the indicated folders are all correct

February 8, 2016, 9:39 pm
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web app can't find PMS after signing into myPlex

January 30, 2016, 1:01 pm
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Hi,

Since i've updated myPlex Media Server to the most recent version Plex Web can't find my PMS again.
For some reason Plex Web can only connect to my server again in the latest version when i set up a port forwarding (port 32400 on my Router(Fritzbox)) to my NAS (Synology 415+). When opened the port Plex web direct sees the server and makes it possible for me to edit its settings.

Despite the fact the iOS app and PHT still can connect to the server with secure connections.

i uninstalled the latest version and went back to version 0.9.12.19. Where after signing my PMS in to myPlex and removed the port forwarding on my router the PMS is still found by Plex Web to manage.

Did i stumble upon a bug in the latest version of PMS?

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Why does Plex have root access to DS?

February 9, 2016, 8:39 am
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When adding a library to plex you can browse all shares in your DS. Plex seems to have full admin rights on all shares. I don't see a way to limit this on DS, you can change the "plex" user permissions all you want but that does not seem to make a difference.

Is anyone else seeing this? This seems like a major problem.

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Library Sharing - Cannot select some libraries

January 29, 2016, 2:06 pm
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So this is a question about library sharing.
On long time server running on Windows - All works fine, I can share any library with Friends.
On new server hardware running on the Synology platform. I can share some libraries, but not others. Examples to follow:

I have a Music library with normal music I'm able to share this library.I've also got two other 'music' libraries labeled Podcasts and an Audio Book library. The Podcast and Audiobook library do not show up in the friends sharing popup. I've tried deleting, recreating, renaming checked permissions etc... But I just can't get the two libraries to show up.
Is this a bug, or by design or an oversight with the Synology version of the server.

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Remote Access - not available

February 10, 2016, 3:08 pm
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Hi There,

Sorry if this question has been done to death! I have read thru quite a few posts, and tried alot of things, but still no go.

I have a DS1513+ (DSM 6 beta 2, running Plex 0.9.15.2), which uses a single nic and has a static IP of 10.1.1.254. jumbo frames are off. This is connected to a 8 port gig switch. This is connected to a Fortigate 80C router/firewall, which is connected to my 100/50 fibre connection. As this does not have UPnP, i have manually set external port 32400 to internal port 10.1.1.254:32400. The fibre connection has a fixed IP, but i'm using Synology's DDNS so i can get a host name. I have confirmed that this is all working correctly as connecting to https://mysynologyhostname:32400/web/ from outside of my connection works.

Ive logged into plex.tv and externally, it just shows a spinning "Looking for servers...", however if i go to plex.tv internally it works fine. I think somehow plex is registering 10.1.1.254 has its IP rather than my external IP?

Any assistance would be greatly appreciated. Cheers!

This is all i see in the Remote Access preferences:

[img]http://i.imgur.com/HmPr43B.png[/img]

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Plex preventing hibernation once again?

August 2, 2015, 11:16 am
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Previously a file called "storeservice.py" in the Plex-installation could be modified to allow the Synology NAS to hibernate, however with recent installs of Plex, this file is no more (if I am not doing anything wrong) and my NAS is no longer hibernating. I suspect Plex is causing this but I am not sure.
So, anyone knows what happened to "storeservice.py"-file?

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Subtitles problem

May 13, 2015, 2:48 am
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I have Dlink 320LW NAS, I know this is synology category, i have no other category to choose, and i think that my version is repacked from synology. I found the installation on the official dlink forums.

 

My problem is that plex wont show subtitles on movies (external srt or agents). I can choose the subtitle, even when I hit play I can choose it in the menu, but subtitles dont show up. If I choose english, subtitles show up, if I choose my regional (croatian or serbian) subtitles dont work.

 

I have plex client on my Samsung TV, Mac and android. All clients are acting the same way.

 

When I uninstall newest version, and install the old version 0.9.9.14 subtitles are working on all clients.

 

What could it be?

I have tried everything, can anybody help me to solve this problem, its bugging me for a long time.

 

Thank you

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Unable to play any video files on Android app??

February 11, 2016, 4:46 pm
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I've not used Plex for a while and I came to use it tonight and all of a sudden it is coming up with the message "error opening file.avi"!?!?!

As far as I know I've not changed any settings so am at a loss as to what's gone wrong!

Music plays fine so I assume it's a video issue - my DS213 isn't powerful enough to transcode so I use a workaround by enabling direct play and using either MX player or BS player (both used to work fine!)

Anyone got any ideas??

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