Recently purchased a DS216+II and am having several issues getting everything to work properly.
Hoping someone who's managed to get PMS on a Synology NAS working successfully with both local and remote access can give me some pointers on what to try, to fix what appear to be connectivity issues. Long time Plex user, but first NAS I've ever owned, and so it's possible I'm instead missing something obvious to you, or borked something during setup of the NAS or router?
It's running DSM 6.0.2-8451 Update 9, and I manually installed the PMS package (version 1.3.3.3148-b38628e).
NAS is plugged directly into the router (Netgear R6220).
Local devices (Macs and iOS) are connected to the router via WiFi. Manually forwarded essential ports on the router for the NAS, including 32400 for PMS, which is also manually specified in PMS settings. NAS has a static IP. CanYouSeeMe.org shows 32400 port is open.
All movies and tv shows are named using Filebot, folder structure should be fine, separate libraries are in the "video" shared folder and hierarchy and naming convention should be "Plex-friendly" eg. TV Documentaries/Planet Earth/Season 1/Planet Earth - S01E01 - From Pole to Pole.m4v for TV content, and while movies aren't in separate folders, they are named correctly, eg. Movies/10 Cloverfield Lane (2016).m4v
Library shows in web UI, and most of the files are matched. There are issues with the metadata not always downloading though, particularly posters and fanart for TV is only loading for some shows (many of the ones matched have correct description etc. but no images). Some TV shows not matching at all. Refreshing doesn't fix it. Did the Plex dance twice, didn't fix it. Manually choosing a poster or fanart should work, at least for the ones it's matching but where images are missing, but it just remains blank and downs't actually download.
Movies are faring better, with (most) movies so far matching. Cannot manually change poster or fanart though, as above it just removes the poster and it remains blank so I'm stuck with whatever the agent pulls on the initial match (some are the wrong language though, and it bugs me that I can no longer manually fix errors TVDB or TMDB throw up).
The local connection (to various Macs and iOS devices) from the NAS seems flaky. Was able to play some movies using OpenPHT on the Mac mini (over WiFi), and it recognises the library and will sometimes play a movie/file, other times it appears to have lost the connection and I get an error that the path wasn't found (or similar, forget the wording). On iOS, it shows as "direct connection unavailable" for the NAS PMS server, and connection frequently drops altogether.
Remote access seems to work in that I can see my libraries, though am unable to play a movie. Tried this on both 4G and remote WiFi networks from Plex app on iPhone, and also got my Dad to try it from his Samsung TV, remote WiFi. In all cases, the libraries show, so there's some sort of connection, but cannot play files.
Seems there are issues so far both with local and remote access, so any help from someone more experienced with running PMS on a Synology NAS would be great.
Let me know what I can do to test the setup, beyond what I've done already?
Goal ultimately is to have the PMS serving content from the NAS both locally (1, max 2 streams at any given time) and ideally to family remotely as well (1-2 streams max). From what I can tell, this should be entirely possible, but can't figure out what I'm missing (and Synology haven't been too helpful in troubleshooting this).
Cheers